Contact and Help Requests

Have a question or comment about FileVault? Please fill in the following information to submit your inquiry, and we'll be in touch as soon as possible. Please keep in mind that we cannot offer support for the actual files that are downloaded. We only ensure that you are able to download files. It is the author/sender's responsibility to provide support for the content.

Important: If you are having problems logging in, can you please provide detailed information. What page are you trying to log in from, what error do you get, what browser do you use, etc? This will help us solve the problem much more quickly, thanks!

If your question is support related, first check the account settings and make sure you are logged in. Then try restarting your browser and/or computer and try again. If that doesn't solve your issue, submit this form (only one issue per request please) including any error messages you have seen. This will assist us in resolving each issue independently and quickly. We will respond to you via email so double check you have entered this correctly.